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Overview
Our refund and return policy lasts 30 days. If 30 days have passed since your purchase, we are unable to offer a full refund or exchange.
To be eligible for a return, the product must be unused, unopened, and in the same condition as received. It must also be in its original packaging.
Please note that certain types of products cannot be returned for hygiene and safety reasons.
Non-returnable items:
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Opened or used cosmetic products
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Personal and skincare items for hygiene reasons
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Gift cards
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Downloadable digital products
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Any promotional/free items
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Any item returned after 30 days
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Partial Refunds (if applicable)
Partial refunds may be granted in the following situations:
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Items not in their original condition
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Products damaged or missing parts not due to our error
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Items returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will notify you via email that we have received your item. We will also inform you whether your refund is approved or rejected.
If approved, your refund will be processed and automatically applied to your original payment method within a certain number of days.
Late or Missing Refunds
If you haven’t received your refund:
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Recheck your bank account
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Contact your credit card company (processing time may vary)
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Contact your bank
If you still haven’t received your refund, please reach out to us at:
📧 maalyavaan@gmail.com
Sale Items
Only regular-priced items are eligible for refunds.
Sale items cannot be refunded.
Exchanges
We only replace products if they are defective or damaged.
To request an exchange, email us at maalyavaan@gmail.com and send your item to the following address:
📧 maalyavaan@gmail.com
Gifts
If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of the item once it is received.
If the item was not marked as a gift, or if the gift giver had the order shipped to themselves, the refund will be sent to the gift giver.
Shipping Returns
To return your product, please mail it to: Maalyavaan@gmail.com
You are responsible for paying the shipping cost for returning your item.
Shipping charges are non-refundable. If you are issued a refund, the return shipping cost will be deducted.
Depending on your location, delivery time for exchanged products may vary.
For expensive items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Need Help?
For any questions related to refunds and returns, contact us at:
📧 maalyavaan@gmail.com