At Maalyavaan, customer satisfaction is important to us. Because our products are cosmetics and skincare items, returns are subject to hygiene and product-safety requirements.

1. Damaged Product

If you receive a product that is damaged, broken, leaked or otherwise damaged during delivery, please contact us as soon as possible.

Unboxing Video Requirement

For a damaged, leaked, broken or missing-item claim, an unboxing video is mandatory.

The video should:

• Begin before opening the package
• Clearly show the shipping package and shipping label
• Show the package being opened
• Clearly show the product and any damage
• Show all items received in the package

The video should be continuous and unedited wherever reasonably possible.

Without an appropriate unboxing video, Maalyavaan may not be able to verify the damage and the claim may be rejected.

2. Damaged Product Claim

Please contact us with:

• Order number
• Customer name
• Registered mobile number
• Photos of the package and damaged product
• Unboxing video
• Description of the issue

Our team will review the claim and may request additional information.

3. Wrong Product

If you receive a product different from the one ordered, contact Customer Support with your order details and unboxing video.

After verification, we may arrange an appropriate replacement or other resolution.

4. Missing Product

If an item is missing from your order, please contact us with your order number and unboxing video.

The claim will be reviewed against our packing and dispatch records.

5. Change of Mind

Returns for opened, used or tampered cosmetic/skincare products may not be accepted due to hygiene and safety reasons.

6. Product Condition

Returned products, where a return is approved, should generally be:

• Unused
• Unopened
• In original packaging
• With original labels and seals intact
• Accompanied by applicable accessories or promotional items

7. Refunds

Where a refund is approved, the refund will generally be processed to the original payment method or through another permitted method.

The time taken for the amount to reflect in the customer’s account may depend on the payment provider or bank.

8. Non-Returnable Situations

Returns may not be accepted where:

• The product has been used
• The seal has been intentionally removed or damaged
• The product has been altered or tampered with
• Damage occurred after delivery due to customer handling
• The claim does not meet our verification requirements

9. Contact

For return or refund assistance:

Email: maalyavaan@gmail.com
Email: info@maalyavaan.com
Phone: +91 9250732919