At Maalyavaan, we aim to deliver your skincare and cosmetic products safely and on time.
1. Order Processing
Orders are generally processed after successful order confirmation and payment verification.
Processing time may vary depending on product availability, order volume, holidays and other operational factors.
2. Delivery Timeline
Estimated delivery time may vary depending on the delivery location, courier partner and other circumstances.
The estimated delivery date shown at checkout or communicated after placing an order should be treated as an estimated timeline and not an absolute guarantee.
3. Shipping Address
Customers are responsible for providing a complete and accurate delivery address, including:
- Name
- House/Flat/Building number
- Street/Area
- City
- State
- PIN code
- Valid phone number
Maalyavaan will not be responsible for delivery failures caused by incorrect or incomplete addresses provided by the customer.
4. Tracking
Once your order has been shipped, tracking information may be shared with you through available communication channels.
You may also contact our Customer Support team for assistance.
5. Courier Delays
Delivery may be delayed because of:
- Weather conditions
- Natural disasters
- Public holidays
- Courier operational issues
- Incorrect address
- Remote-area delivery
- Transportation disruptions
- Other circumstances beyond our reasonable control
6. Damaged Package at Delivery
If the package appears visibly damaged, customers are advised to record the condition of the package before opening it.
For damaged or missing products, an unboxing video is required for verification as described in our Return & Refund Policy.
7. Undelivered / Returned Orders
If an order is returned to us because of an incorrect address, repeated delivery failure or customer refusal, additional shipping or re-dispatch charges may apply where applicable.
8. Contact Us
For shipping-related assistance:
Email: maalyavaan@gmail.com
Email: info@maalyavaan.com
Phone: +91 9250732919